Telephone English (Practice) Part 2






A. Choose the statements / questions that begin or end a phone call:

1. Thanks for calling. Bye.

2. Talk to you later.

3. Bye for now.

4. Hello?

5. Mega Chicken. How can I help you?

6. Is this Rosa?

7. I have to go now. Bye.

8. Hi Danny. What’s up?

9. Hi. Is this 416-123-4567?

10. No problem. Bye

11. It was nice talking to you.



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B. Write questions for the following statements:

1. A: ------------------------------------------------------------------------------------------------------

B: Sure, I’ll transfer you.


2. A: ------------------------------------------------------------------------------------------------------

B: I’m -afraid the doctor isn’t in today.


3. A: ------------------------------------------------------------------------------------------------------

B: Sure. No problem.


4. A: ------------------------------------------------------------------------------------------------------

B: Yes. I called yesterday.


5. A: ------------------------------------------------------------------------------------------------------

B: That’s okay. I’ll call back tomorrow.


6. A: --------------------------------------------------------------------

B: I think you have the wrong number.


7. A: --------------------------------------------------------------------

B: Certainly. One moment, please.


8. A: ------------------------------------------------------------------------------------------------------

B: Of course. Sorry for disturbing you.


9. A: ------------------------------------------------------------------------------------------------------

B: Hi. Do you deliver?


10. A: ----------------------------------------------------------------------------------------------------

B: Speaking.


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C. Complete the following Conversations:

1. A: May I ask who’s calling?

B: --------------------------------------------------------------------------------------------------------


2. A: Hi. Do you deliver?

B: --------------------------------------------------------------------------------------------------------


3. A: Hello. Is Frank available?

B: --------------------------------------------------------------------------------------------------------


4. A: I’m afraid he’s not in. Would you lime to leave a message?

B: --------------------------------------------------------------------------------------------------------


5. A: Hey Tom. What’s up?

B: ---------------------------------------------------------------


6. A: Could I speak with the manager, please?

B: --------------------------------------------------------------


7. A: Good morning. Is Tom in today?

B: ---------------------------------------------------------------------------------------------------------


8. A: Customer service. How may I help you?

B: ---------------------------------------------------------------------------------------------------------


9. A: The doctor’s office. What can I do for you today?

B: ---------------------------------------------------------------------------------------------------------


10. A: Is Helen there, please?

B: --------------------------------------------------------------------------------------------------------



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D. Can you create your own conversation?

A: ---------------------------------------------------------------------------------------------------------

B: ---------------------------------------------------------------------------------------------------------







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Telephone English (Practice) 2
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