A. Choose the statements / questions that begin or end a phone call:
1. Thanks for calling. Bye.
2. Talk to you later.
3. Bye for now.
4. Hello?
5. Mega Chicken. How can I help you?
6. Is this Rosa?
7. I have to go now. Bye.
8. Hi Danny. What’s up?
9. Hi. Is this 416-123-4567?
10. No problem. Bye.
11. It was nice talking to you.
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B. Write questions for the following statements:
1. A: ------------------------------------------------------------------------------------------------------
B: Sure, I’ll transfer you.
2. A: ------------------------------------------------------------------------------------------------------
B: I’m afraid the doctor isn’t in today.
3. A: ------------------------------------------------------------------------------------------------------
B: Sure. No problem.
4. A: ------------------------------------------------------------------------------------------------------
B: Yes. I called yesterday.
5. A: ------------------------------------------------------------------------------------------------------
B: That’s okay. I’ll call back tomorrow.
6. A: --------------------------------------------------------------------
B: I think you have the wrong number.
7. A: --------------------------------------------------------------------
B: Certainly. One moment, please.
8. A: ------------------------------------------------------------------------------------------------------
B: Of course. Sorry for disturbing you.
9. A: ------------------------------------------------------------------------------------------------------
B: Hi. Do you deliver?
10. A: ----------------------------------------------------------------------------------------------------
B: Speaking.
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C. Complete the following Conversations:
1. A: May I ask who’s calling?
B: --------------------------------------------------------------------------------------------------------
2. A: Hi. Do you deliver?
B: --------------------------------------------------------------------------------------------------------
3. A: Hello. Is Frank available?
B: --------------------------------------------------------------------------------------------------------
4. A: I’m afraid he’s not in. Would you like to leave a message?
B: --------------------------------------------------------------------------------------------------------
5. A: Hey Tom. What’s up?
B: ---------------------------------------------------------------
6. A: Could I speak with the manager, please?
B: --------------------------------------------------------------
7. A: Good morning. Is Tom in today?
B: ---------------------------------------------------------------------------------------------------------
8. A: Customer service. How may I help you?
B: ---------------------------------------------------------------------------------------------------------
9. A: The doctor’s office. What can I do for you today?
B: ---------------------------------------------------------------------------------------------------------
10. A: Is Helen there, please?
B: --------------------------------------------------------------------------------------------------------
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D. Can you create your own conversation?
A: ---------------------------------------------------------------------------------------------------------
B: ---------------------------------------------------------------------------------------------------------
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