Making a Hotel Reservation

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1 day ago
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Making a Hotel Reservation

I. Vocabulary:

1. Reservation: An arrangement to hold a hotel room for a specific date ("I would like to make a reservation.").

2. Single bed: A bed made for one person.

3. Double bed: A bed large enough for two people.

4. Queen bed: A medium-large bed, bigger than a double bed but smaller than a king bed.

5. King bed: The largest standard hotel bed size.

6. Check-in: The process of arriving at the hotel and getting your room key ("Check-in time is at 3:00 PM.").

7. Check-out: The process of paying your bill and returning your room key when leaving ("Check-out time is at 11:00 AM.").

8. Amenities: Useful or desirable features offered by a hotel, such as Wi-Fi, a pool, or a fitness room.

9. Included: Part of the total price; no extra charge ("Breakfast is included in the room price.").

10. Free cancellation: The option to cancel your room booking without paying a penalty or fee.

11. Bed and Breakfast (B&B): A package deal that includes both your room for the night and breakfast the next morning.

12. Charge a credit card: To pay for the booking using a credit card or to hold the room with your card details.

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Listening:

Calling the Grand Hotel

I. Listen to the conversation and answer the questions:

Calling the Grand Hotel

0:58

I. Choose the correct answer:

1. Why does the guest select the $140 package instead of the standard room?

(a) The standard room does not have Wi-Fi.

(b) It includes breakfast and has a larger bed size.

(d) The package allows early check-in at 11:00 AM.

2. What time is the guest expected to leave the hotel room on the departure date?

(a) 11:00 AM (b) 12:00 PM

3. Which of the following amenities requires an extra fee?

(a) High-speed Wi-Fi (b) Breakfast in the package

4. Under what condition can the guest cancel without paying a penalty?

(a) They cancel at any time before check-out.

(b) They notify the hotel at least 24 hours prior to arrival.

(d) They change their reservation date to a different weekend.

5. How will the hotel process the initial booking?

(a) By sending an invoice to the guest's email.

(b) By holding a cash deposit at the front desk.

(d) By requiring the guest to pay in person upon check-in.

6. What phrase does the guest use to make a polite reservation request?

(a) "I want a room for next weekend."

(b) "I would like to make a reservation..."

(d) Can I pay $140 for a room?"

7. The receptionist says, "High-speed Wi-Fi is included." What does this mean?

(a) Wi-Fi costs extra money.

(b) Wi-Fi is only available in the lobby.

(d) You must ask for a Wi-Fi password at check-out.

8. If a guest asks, "Is there free cancellation?", what are they asking about?

(a) Hotel rules for ending a booking without a fee

(b) How to get a free breakfast

(d) The price of checking out late

9. What does the receptionist need to confirm the reservation?

(a) A cash deposit (b) Passport number

10. Which modal verb structure is used to ask about room amenities politely?

(a) "Can you..." (b) "Could you..."

II. Listen to the conversation and circle TRUE or FALSE for each statement:

1. Wi-Fi is included in the room price. ( TRUE / FALSE )

2. There is no free cancellation for this room. ( TRUE / FALSE )

3. The guest will charge a credit card to confirm the booking. ( TRUE / FALSE )

4. The guest wants to book a room for next month. ( TRUE / FALSE )

5. Breakfast is included in the package chosen by the guest. ( TRUE / FALSE )

III. Fill in the blanks using words from your vocabulary list:

1. The guest wants to make a ____________________ for next weekend.

2. The package comes with a large ____________________ bed and morning meal. 3. High-speed Wi-Fi is one of the ____________________ that is ____________________ for free.

4. You don't have to pay a fee if you drop your booking because the hotel offers ____________________.

5. The receptionist will ____________________ to hold the room.

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IV. Rearrange the following conversations:

Conversation 1: Booking a Bed & Breakfast Room

Receptionist: "Check-in is at 3:00 PM, and check-out is at 11:00 AM."

Guest: "Hello! I would like to make a reservation for next weekend, please."

Guest: "I will take the Bed and Breakfast package with a king bed."

Receptionist: "Good morning, Grand Hotel! How can I help you today?"

Guest: "Great. What time is check-in and check-out?"

Receptionist: "We have a standard room for $120 or a Bed and Breakfast package for $140."

Receptionist: "Excellent choice! That room is available for your dates."

Conversation 2: Asking About Amenities

Receptionist: "Yes, high-speed Wi-Fi is included in all rooms."

Guest: "Good afternoon. Could you tell me if Wi-Fi is included?"

Receptionist: "Yes, we also have free parking and a hot breakfast."

Guest: "Thank you! That sounds like a great room."

Receptionist: "Hello! Thank you for calling the Grand Hotel."

Guest: "Wonderful! Are there any other amenities included?"

Conversation 3: Checking Cancellation Policies

Guest: "Hi, I would like to ask about your cancellation policy."

Receptionist: "You can cancel for free up to 24 hours before your arrival."

Guest: "That is perfect. What happens if I cancel late?"

Receptionist: "Good morning, hotel reservations. How may I assist you?"

Guest: "Okay, I understand. Thank you for the information!"

Receptionist: "If you cancel late, we will charge one night to your card."

Conversation 4: Paying by Credit Card

Guest: "Sounds good. Please charge it to my Visa credit card."

Receptionist: "Your total comes to $280 for two nights."

Guest: "Can I use a credit card to pay for the reservation?"

Receptionist: "Welcome to the Grand Hotel booking desk!"

Receptionist: "Yes, we accept Visa, Mastercard, and American Express."

Receptionist: "Perfect, I can take that card number whenever you are ready."

Guest: "Hello! I would like to check the total price for my stay."

Conversation 5: Choosing Bed Sizes

Guest: "We have two adults and one child in our group."

Receptionist: "In that case, I recommend a room with two double beds."

Guest: "I'm not sure which bed size would be best for us?"

Guest: "That sounds great! I would like to reserve that room."

Receptionist: "How many guests will be staying in the room?"

Guest: "Hello! Can you help me choose a room type?"

Receptionist: "Good afternoon! I would be happy to help you with that."

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2. Grammar Focus

A. Polite Requests with Modals

To make our requests sound more polite, we can use the following modal verbs:

Informal / Direct	Polite Request (CLB 3–4)
I want a room.	I would like to book a room, please.
Give me a queen bed.	Could I get a room with a queen bed?
Is breakfast free?	Is breakfast included in the price?
I want to check in early.	Can I check in at 1:00 PM?

B. Target Structures

I would like + [verb] "I would like to book a room for two nights."

Could I [verb] - Can I [verb]"Could I have a non-smoking room?"

"Fix the Direct Request!"

I. Below are sentences spoken by a hotel guest. They sound too direct or demanding. Rewrite each sentence to make it a polite request using the target modal phrases (I would like to..., Could I..., or Can I...).

1. Direct: "I want a king bed."