A. Choose the correct word:
1. Is there a good time to (reach – rich) him?
2. Could you put me (through – on hold) to the customer service, please?
3. My I (call – speak) with the manager?
4. Pizza for Two. How can I (help – contact) you?
5. Can I (leave – live) a message?
6. Could you (call – speak) back later?
7. Have we (spoke – spoken) before?
8. Could you take me (off – of) your phone list, please?
9. Hi. Do you (deliver – delivery)?
10. Could I put you (on – in) hold for a moment?
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B. Complete the sentences with words from the list:
Disturbing – try – second – later – wrong – transfer – calling – afraid – problem – back
1. Sure, I’ll --------------------- you.
2. Thanks for -------------------. Bye.
3. I’m ------------------------- the doctor isn’t in today.
4. Sure. No ------------------.
5. That’s okay. I’ll call ------------------- tomorrow.
6. I think you have the ------------------- number.
7. No thanks. I’ll call --------------------.
8. Yes. Just a ---------------------.
9. I’ll ------------------ again later.
10. Of course. Sorry for ------------------ you.
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C. Match the conversations:
A. B.
1. Could you put me through to Jack, please? A. This is he.
2. Have we spoken before? B. When is the best time to call?
3. Is there a good time to reach her? C. Sure. No problem.
4. Would you like to leave a message? D. No. I don’t think so.
5. May I ask who’s calling? E. One second. I’ll transfer you.
6. Could I speak with the manager, please? F. This is his girlfriend Tina.
7. Can I leave a message? G. No thanks. I’ll call back later.
8. Could I put you on hold for a minute? H. You can call her at 3:30.
9. Could you call back later? I. Sure. Let me grab a pen, please.
10. Is Helen there, please? J. May I ask who’s calling?
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D. Re-arrange the following conversation:
A: Bye.
A: You can call back this evening after 8.
A: May I ask who’s calling?
A: I’m afraid she’s not available right now. Would you like to leave a message?
A: Hello?
B: Thanks. Bye
B: No Thanks. I’ll call back later. Is there a good time to reach her?
B: Hi. Is Kate there, please?
B: This is her friend, Rita.
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